Refund policy

REFUND POLICY

At Mexup, we stand behind the quality of every product we sell. Your satisfaction matters to us, and we're committed to resolving any issues with your order.

30-DAY QUALITY GUARANTEE
We accept returns within 30 days of delivery for quality-related issues only.

VALID REASONS FOR RETURNS
You may return items if:
- The product arrived damaged or defective
- You received the wrong item
- The product doesn't match our website description
- There are manufacturing defects or quality issues
- Missing parts or accessories

EASY RETURN PROCESS
If you have a quality issue with your order:
1. Contact us at support@mexup.store or WhatsApp +92 318 7466619
2. Provide your order number and photos of the issue
3. Our team will review and respond within 24 hours
4. We'll arrange a replacement or refund if the claim is approved

NON-RETURNABLE ITEMS
We cannot accept returns for:
- Change of mind or buyer's remorse
- Items that have been used or installed
- Products without original packaging
- Personal care or hygiene items
- Gift cards or digital products
- Items marked as "Final Sale"

PLEASE ORDER CAREFULLY
We encourage you to review product descriptions, specifications, and images carefully before purchasing. All measurements, colors, and features are clearly listed on each product page.

DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective:
- Contact us immediately with clear photos
- We'll verify the issue and approve a replacement or refund
- No need to return the damaged item in most cases

WRONG ITEM RECEIVED
If we sent you the wrong product by mistake:
- Contact us with your order details
- We'll send the correct item at no cost to you
- We apologize for any inconvenience

LOST OR UNDELIVERED PACKAGES
If your package is lost in transit or marked as delivered but not received:
- Contact us within 7 days of expected delivery
- We'll investigate with the shipping carrier
- If confirmed lost, we'll send a replacement or issue a refund

REFUND PROCESS
For approved returns:
- Refunds are processed within 7-10 business days after approval
- Money is returned to your original payment method
- You'll receive email confirmation once processed

ORDER CANCELLATIONS
You may cancel your order within 12 hours of purchase for a full refund. After 12 hours, once the order is processed with our supplier, cancellations are not possible.

QUALITY ASSURANCE
We work with trusted suppliers and carefully vet every product. However, if you receive an item that doesn't meet our quality standards, we'll make it right.

CONTACT US
Have a quality issue or concern? We're here to help!

 Email: support@mexup.store  
 WhatsApp: +92 318 7466619  
 Response time: Within 24 hours

Thank you for shopping with Mexup. We appreciate your business!