FAQ
Frequently Asked Questions
Shipping
How long does shipping take?
Orders typically take 7-15 business days to arrive in the US and 10-18 to Canada. Processing time is 1-3 business days.
Do you offer tracking?
Yes! You will receive a tracking number via email once your order is shipped.
Do you ship internationally?
Currently we ship to the US and Canada.
Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and other major credit/debit cards.
Is my payment information secure?
Yes, all payments are processed through secure, encrypted payment gateways.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original packaging.
How do I request a refund?
Contact us at our support email and we will process your refund within 5-7 business days.
My item is damaged/i received the wrong item
- We're sorry! Please send us the following so we can resolve this quickly:
- Clear photos or video of the item showing the issue
- Your order number
- Brief description of the problem
We'll get back to you within 24 hours with a replacement or refund!
I want to return my order
- We handle returns on a case-by-case basis. To get started, please send us:
- Your order number
- Photos or video showing the issue with the item
Products
Are your products compatible with all phone models?
Each product page lists compatible devices. Please check before purchasing.
Do your MagSafe accessories work with non-Apple devices?
MagSafe accessories are optimized for iPhone 12 and newer. Some may work with MagSafe-compatible Android devices.
Contact
How can I reach customer support?
Visit our Contact page and we will get back to you within 24-48 hours.